Position Title: Verification Associate

Section & Department: Operations

Immediate Head: Team Leader for Operations

Role Summary:

As a Verification Associate, you will be responsible for ensuring the accuracy and completeness of information through thorough verification processes. Your main duty will involve verifying various types of documents, such as employment history, educational qualifications, and professional certifications, to authenticate their validity. You will meticulously review provided documentation, conduct background checks, and communicate with relevant institutions or individuals to confirm the authenticity of the information provided. Additionally, you will maintain detailed records of verification activities and promptly report any discrepancies or inconsistencies discovered during the process.

Job Scope / Principal Accountabilities:

• Manage inbound/outbound calls for Employment, Education, Reference and Address verification.
• Maintain effective record keeping for all calls handled.
• Point of contact to all parties involved (school, company, references, LGUs) in obtaining verification information
• Guarantee daily, weekly and monthly goals are met
• Analyze accuracy and completion of verified information.
• Investigate and confirm reference credibility
• Provide daily summary report on the status of checks that are beyond TAT.
• Maintain an updated list of entities contact information
• Monthly checking of vendor endorsements
• Ensure to provide complete and valid attempts on all verifications, ensure that all necessary annexures are saved.
• Ensure related compliance requirements are addressed, e.g., privacy, security, and administrative regulations associated with Information and privacy management systems, are followed in Singapore HQ and the Philippines site.
• Be vigilant to report possible security and privacy incidents as required through the ISO core team and department heads or email dpo@avvanz.com and iso@avvanz.com, and ensure appropriate risk mitigation and control processes are taken to avoid further risks.

Qualifications, Knowledge, Skills and Competencies required:

• Bachelor’s degree in any related field.
• One to two years work experience in background checking and verification is preferred.
• Excellent attention to detail and accuracy in entering data.
• Strong written and verbal communication skills.

Position Title: Client Services Executive

Section & Department: Client Success

Immediate Head: Team Leader for Client Success

Role Summary:

As a Client Services Executive, you are the cornerstone of our client relationships, ensuring the seamless delivery of our services while driving client satisfaction and retention. Your role encompasses a diverse range of responsibilities, from monitoring cases and orders to conducting business reviews and ensuring compliance with client instructions. With a focus on proactive communication, problem-solving, and operational excellence, you play a vital role in ensuring the success of our clients and the effectiveness of our background screening processes.

Job Scope / Principal Accountabilities:

• Cases and Orders monitoring
• Orders integration
• Turn-around time monitoring
• Candidate chasing
• Guarantee daily, weekly, and monthly goals are met
• Analyze verified information for accuracy and completion
• Investigate and confirm reference credibility
• Maintaining a positive, empathetic, and professional attitude toward clients at all times.
• Responding promptly to clients’ inquiries.
• Communicating with clients through various channels.
• Acknowledging and resolving clients’ complaints.
• Knowing our ScreenGlobal Platform inside and out so that you can answer questions.
• Onboarding new and existing clients
• Conducting business review with the clients
• Case creation and check out orders for clients requiring these services
• Quality monitoring the checks and annexures before submitting the final report to the clients
• Ensure that the client compliance tracker is updated on a daily basis
• Abide to client instructions and ensure that instructions are relayed to operations team
• Ensure related compliance requirements are addressed, e.g., privacy, security, and administrative regulations associated with Information and privacy management systems, are followed in Singapore HQ and the Philippines site.
• Be vigilant to report possible security and privacy incidents as required through the ISO core team and department heads or email dpo@avvanz.com and iso@avvanz.com, and ensure appropriate risk mitigation and control processes are taken to avoid further risks.

Qualifications, Knowledge, Skills and Competencies required:

• Bachelor’s degree in any related field.
• One to two years work experience in background checking and customer service is preferred.
• Excellent attention to detail and accuracy in entering data.
• Strong written and verbal communication skills.